Information Technology Infrastructure Library (ITIL)
CDO has successfully adopted and applied the Information Technology Infrastructure Library, or ITIL®, to provide effective IT enterprise management. ITIL® provides a comprehensive, consistent, and coherent set of best practices for IT Service Management Processes, promoting a quality approach to achieving business and mission effectiveness and efficiency in the use of information systems.
The Goal of ITIL® is to bridge the gap between business and mission requirements, and technology solutions; through a "best practices" approach to IT solutions.
A CDO implementation of ITIL® has 6 objectives.
- Optimize resource utilization
- Reduce costs
- Improve availability
- Tune capacity
- Increase throughput
- Improve scalability of our customers IT systems through the use of proven ITIL® best practices