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Technical Manual Information System (TMIS)


TMIS was developed out of urgent customer needs.  The first need of the customer was Configuration Management.  Following a thorough analysis it was determined that thousands of TO files were spread over several file servers.  Determining the most recent TO file could take between 3 to 5 hours of research by the designated TO Manager.  The time spent “off task” by the TO Managers often resulted in bottlenecks in the TO process and most importantly, the incorrect TO file being distributed to the field users.

The second need of the customer was visibility.  With several “stovepipe” applications being utilized, there was no insight into the health of the TO process at any given point or time.  Once the TO Manager initiated an action against a TO, the TO Manager was out of the loop until the end of the complete TO process.  Any issues in the TO process were addressed by the staff through reaction. TO process.  Any issues in the TO process were addressed by the staff through reaction. The third need of the customer was the ability to capture performance metrics and provide management reports.  The previous stovepipe applications required that all metrics and reports be built manually by analyzing the available data.  This process often required Managers and Supervisors to spend upwards of two weeks to meet their reporting deadline.  This time off task often resulted in severe lack of proper workload distribution which caused late TO deliveries and late or inaccurate management reports.

The third need of the customer was the ability to capture performance metrics and provide management reports.  The previous stovepipe applications required that all metrics and reports be built manually by analyzing the available data.  This process often required Managers and Supervisors to spend upwards of two weeks to meet their reporting deadline.  This time off task often resulted in severe lack of proper workload distribution which caused late TO deliveries and late or inaccurate management reports.